Danielle Tonner
Global Client Services Specialist | Mental Health Programs Liaison | Efficiency Advocate
- Role
- International Account Manager Global Account Consultant at Lyra Health
- Location
- Oneonta, NY, US
- LinkedIn followers
- 500 followers
About Danielle Tonner
Experienced Education and Human Services Professional | Passionate about Serving…
Experience
International Account Manager Global Account Consultant
Jul 2023 — Present
Dedicated to fostering seamless collaboration between Lyra Health\'s Client Success Managers (CSMs) and local account managers worldwide, I play a pivotal role in ensuring global access to employee assistance and mental health programs. My expertise lies in providing consultations and navigating the intricacies of program nuances across diverse regions, aligning with local laws and regulations.Key Contributions:Cross-Cultural Program Understanding: Liaising with Lyra Health CSMs and local account managers globally, I facilitate access to employee assistance and mental health programs. My role involves navigating the nuanced variations dictated by local laws and regulations.Customer Complaint Resolution: Specializing in deescalating and resolving customer complaints, I am committed to ensuring a positive experience for all stakeholders.Efficiency Optimization: Beyond my core responsibilities, I proactively identify opportunities to enhance operational efficiency and streamline processes. My focus is on identifying areas for improvement and implementing automation systems to boost productivity.Process Enhancement: Consistently seeking ways to make processes run more smoothly and effectively, I actively contribute to ongoing efforts to enhance collaboration during the companies\' merger processes.Automation Advocacy: Passionate about automation, I explore and implement solutions to automate systems, fostering increased productivity and efficiency.Let\'s connect to discuss how my expertise in global client services, program management, and efficiency optimization can contribute to your organization\'s success.#GlobalClientServices #MentalHealthPrograms #EfficiencyAdvocate #CustomerResolution
Education
State University of New York College at Oneonta
Bachelor's degree
SUNY Empire State College
Master's degree
Skills
- Nonprofits
- Recruiting
- Staff Development
- Powerpoint
- Higher Education
- Career Development
- Career Counseling
- Conflict Resolution
- Student Development
- Resume Writing
- Curriculum Development
- Event Planning
- Academic Advising
- E-Learning
- Nonprofit Organizations
- Social Media
- Interviews
- Leadership Development
- Blogging
- Customer Service
- Program Development
- Creative Writing
- Student Affairs
- Curriculum Design
- Community Outreach
- Volunteer Management
- Newsletters
- Microsoft Office
- Event Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.