Danielle Thomas

Project Coordinator Client Experience & Communications @Robbins Research International

I coordinate post-purchase client engagement for large-scale personal development events, ensuring smooth communication and seamless delivery across touchpoints.Key Contributions:Led the launch of a new client community on Mighty Networks, reaching 70% adoption within 90 days.Develop tailored engagement plans to boost retention, satisfaction, and long-term brand connection.Manage end-to-end workflows for client communications, ensuring timely delivery of event logistics and resources.Collaborate cross-functionally with tech, operations, and marketing to support fulfillment and engagement.Track communication performance and identify process improvements to enhance the client experience.This role blends project coordination, platform management, and strategic communication to create high-impact client journeys.