Danielle McConnell
Senior Manager, Content Strategy & Integration | Disney Experiences
- Role
- Senior Manager, Content Strategy & Integration at The Walt Disney Company
- Location
- Orange, CA, US
- LinkedIn followers
- 500 followers
About Danielle McConnell
Danielle McConnell is a seasoned leader with 25+ years of experience in operations…
Experience
Senior Manager, Content Strategy & Integration
May 2023 — Present · Anaheim, CA, US
Lead a bi-coastal team of 80+ with multiple levels of leaders and hourly specialists that create and sustain adaptive and personalized on the job training programs for all front line, US-based Operations Cast Members in over 50 business units. This includes operating guides and training tools on multiple digital platforms.Provide strategic leadership to the team to collaborate with various partners including Operations, Experience Optimization, Worldwide Safety, Internal Communications, HR and Legal to design and execute strategies to enable optimal Cast Member performance through creative and effective training methods.Lead large scale projects that impact multiple lines of business across the organization. Drive integration across lines of business to plan, design and implement various initiatives.Provide strategic partnership to clients to translate federal, local and industry guidelines/regulations and Disney standards into meaningful content for Cast Members to execute in their roles. Leverage industry trends and research to continue to push the business forward, streamline processes and constantly innovate.Lead the transformation of the training lifecycle from paper to digital for Operations. Critical in system selection to manage content and transform the Cast experience of training through the Mobile Training Experience Project. Provided content management expertise in vendor selection as well as system design and customization for the unique needs of the business. Shared project management responsibility for implementation of product across the business.Deliver regular business updates and presentations to executive leadership to communicate strategic recommendations and key insights. Provide expertise and consulting services to partners at international sites to align practices and processes where relevant.Maintain budget for overall department and project spending.
Education
Santa Margarita Catholic High School
High School Diploma
University of San Diego
Bachelor of Arts (B.A.)
University of Redlands School of Business
Master of Science - MS
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