Danielle Stenjem
Inside Sales & Customer Service Manager at DSB Technologies
- Role
- Inside Sales & Customer Service Manager at Dsb Technologies
- Location
- Janesville, WI, US
- LinkedIn followers
- 500 followers
About Danielle Stenjem
Commercial Operations leader with a passion for building strong customer experiences…
Experience
Inside Sales & Customer Service Manager
Mar 2023 — Present · Janesville, WI, US
Lead on-going sales forecast efforts for monthly, quarterly, and annual reporting cycles-Manage relationships, pricing strategy, and profitability for transactional customers-Support external global sales representatives-Plan, prioritize and delegate work tasks to ensure proper functioning of the department-Manage the Customer Service team to ensure customer satisfaction and efficient operations by effectively training, coaching, and developing the team to provide best-in-class customer service-Execute business strategy and processes-Proactively identify process gaps and lead initiatives to implement solutions-Resolve problems, complete audits, and identify customer trends to determine process and system improvements-Handle complex and escalated customer service issues, internally and externally-Utilize ERP system to manage customer orders/forecasts and translate data into effective reporting-Develop and implement process improvement plans to drive operational efficiency.
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