Danielle Snyder
Head of UX Design AI, Servicing, and Communications @ JPMorganChase | Leading Innovative Design Strategies
- Role
- Head of Design Ai, Servicing, and Communications at JPMorganChase
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Danielle Snyder
At JPMorgan Chase, I serve as Head of Design AI, leading efforts to create innovative, AI-driven servicing solutions. With over a decade of experience in design strategy, customer ecosystems, and leadership, I focus on delivering seamless, human-centered digital experiences across public and secure web and mobile platforms. Partnering with cross-functional teams, I contribute to enterprise-wide strategies that align user needs with business priorities. Utilizing customer insights, systematic design approaches, and data, our team develops technology solutions that prioritize creativity, usability, and meaningful business impact.
Experience
Head of Design Ai, Servicing, and Communications
Oct 2024 — Present · Boston, MA, US
Led enterprise-wide UX strategy across conversational AI, account management, digital servicing, and communications — directing multidisciplinary teams of designers, researchers, and content strategists. Owned the strategy, vision, team, and design system behind Chase’s AI search and chat experience, scaling it to 55 million users.Design Team Leadership & Operational Excellence- Oversaw design delivery across distributed, cross-functional teams spanning multiple product areas and delivery hubs, maintaining quality standards and on-time execution at scale- Built and scaled design operations infrastructure including hiring pipelines, onboarding programs, and performance frameworks for a team split across sites in the US + IndiaChampioned human-centered design practices across 400+ delivery team members through weekly customer insights programs, embedding a culture of continuous user learning- Made decisive calls on quality gates and design standards, standing firm on experience principles when products were not ready to shipDesign Strategy & Vision- Owned end-to-end strategy, vision, team, and design system for Chase digital servicing experience, designing and launching new experiences across AI assisted chat/search, core UX flows, messaging in and out of APP, and native hubs- Established comprehensive UX measurement frameworks linking design outcomes to business metrics: CSAT, engagement, operational efficiency, and digital self-service retentionCross-Functional Leadership- Partnered with executive leadership, product, engineering, and marketing to embed user-centric thinking into strategic planning and product development lifecycles- Drove channel-switching improvements through strategic UX interventions, reducing call center volume and accelerating digital self-service adoption- Led regulatory and compliance alignment across digital initiatives while maintaining exceptional user experience standards
Education
Rhode Island School of Design
Bachelors of Fine Arts with a Concentration in Industrial Design, Industrial Design, Design Strategy, and Research
2004 — 2008
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