Danielle Sims
Director of Guest Services
- Role
- Director of Guest Services at Genesis
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
Experience
Director of Guest Services
Jun 2015 — Present · Las Vegas, NV, US
Oversees Customer Service, Recreation & Entertainment, and Salon Services; supervises Guest Services Department staff, receptionists and volunteers; is a member of the interdisciplinary and management team; and instructs all staff to ensure their involvement in each guest’s life. Puts Customer Service First: Ensures that customers and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights.• Works with center staff in resolving customer concerns.• Provides training and serves as a facility-wide coach to maintain the highest level of customer service. a. Trains all new and existing staff in the approach to customer service and the benefits and value of involvement in Guest Services. Presents the Customer Service component of new employee Orientation. b. Provides additional customer service training monthly and as needed based on feedback from center management, employees, customer satisfaction survey results, complaints and observation by the Guest services director. c. Promotes a culture that understands and is focused on excellent customer service.
Skills
- Retail
- Apparel
- Store Management
- Sales
- Window Displays
- Loss Prevention
- Sales Management
- Visual Merchandising
- Management
- Team Building
- Customer Service
- Merchandising
- Fashion
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