Danielle Siberry

Customer Care Specialist @Mixam

Delivering high-quality customer support across phone and email resolving complex enquiries and complaints efficiently.Acted as an escalation point for complex cases, managing investigations and delivering fair, timely resolutions.Maintained accurate and detailed CRM records of customer interactions, escalations, and outcomes.Identifying opportunities to improve customer service processes and workflows, working with theCustomer Care Manager to deliver changes.Collaborated with cross-functional teams to resolve issues and deliver consistent, customer-focused solutions.Proactively identified customer needs and implemented actions to drive satisfaction, loyalty, and service improvement.