Danielle Shull
Client Experience & Marketing Leader | Leadership Florida
- Role
- National Director of Client Experience at Risk Strategies Company
- Location
- Palm Beach Gardens, FL, US
- LinkedIn followers
- 500 followers
About Danielle Shull
Results-oriented benefits professional with a proven track record of delivering exceptional client solutions. Possessing a deep understanding of the public sector market and a comprehensive knowledge of employee benefits programs, I excel in building and maintaining strong client and carrier relationships.My expertise spans account management, marketing and communications, strategic planning and operational efficiency. I thrive in fast-paced environments, leading teams to achieve key performance indicators while ensuring compliance and driving innovation. A strategic thinker with a focus on continuous improvement, I am passionate about developing and implementing effective strategies to optimize benefit programs and enhance client satisfaction.
Experience
National Director of Client Experience
Dec 2024 — Present
Strategic leader responsible for developing and implementing a comprehensive client experience strategy across the Employee Benefits Practice. Focus on understanding client needs to drive engagement, retention, and satisfaction, ensuring clients receive unparalleled support. Work includes leading and mentoring regional client service professionals, implementing process improvements, and monitoring key performance indicators (KPIs) to enhance our service delivery. Collaborate across departments and incorporate innovative industry trends to deliver an outstanding client experience.
Education
Florida Atlantic University
Associate of Arts (A.A.), Business Administration and Management, General
1999 — 2000
University of Florida
Bachelor of Business Administration (B.B.A.), Business Administration, Minor in Economics and Mass Communication
2001 — 2003
Skills
- Job Costing
- Medicare
- Strategic Planning
- Account Management
- Sales
- Insurance
- Group Insurance
- Life Insurance
- Benefits Administration
- Disability Insurance
- Employee Training
- Management
- Team Building
- Health Insurance
- Workers Compensation
- Customer Service
- Training
- Employee Benefits
- Leadership
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