Danielle Sauerland
Recreation, Sport, and Tourism Alum of the University of Illinois Urbana-Champaign
- Role
- Customer Service and Enrollment Manager at Bear Paddle Swim School
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Danielle Sauerland
I’m a passionate and service-oriented professional with a B.S. in Recreation, Sport, and…
Experience
Customer Service and Enrollment Manager
Mar 2024 — Present · Kildeer, IL, US
Serve as the primary contact for families, providing tours and coordinating trial lessons- Welcome new students and families, establishing strong initial connections- Deliver exceptional customer service through professional communication and program knowledge- Collaborate with management to enhance team performance and client retention- Recruit, interview, train & develop the Customer Care Team for optimal service delivery- Drive deeper engagement with enrolled families by promoting participation in programs and events, as well as reviews and referrals- Manage complex scheduling changes for existing families, ensuring a seamless experience.
Education
University of Illinois Urbana-Champaign
Recreation, Sport & Tourism (RST), Concentration in Recreation and Tourism Management
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