Danielle Sanchez
Knowledge & Operational Enablement Leader | Builds Strategies That Enable AI, Operational Performance & Business Outcomes
- Role
- Manager Contact Center Lic at Thrivent
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Danielle Sanchez
I’m a Knowledge Management and Operations Enablement leader with nearly 20 years of experience in financial servicing and large-scale contact center operations. I’ve supported knowledge assets and frontline agents across 12 global service centers.My work connects people, process, and technology to reduce ambiguity, improve accuracy, and enable teams to execute with confidence. I’m known for taking complex, messy problems and turning them into simple, sustainable systems that improve servicing performance and operational clarity.Recent work includes: • Supporting large-scale tech modernization efforts across 12 service centers, ensuring operational readiness and updating knowledge articles.• Transforming knowledge assets into AI-ready content to support semantic search and Virtual Assistant use cases.• Building a global team from the ground up and increasing capacity by 25% while reducing turnaround time from 7 days to 3 days through workflow redesign and location strategy.• Designing a contributor governance model that improved content quality and increased contributor engagement.• Defining the knowledge support strategy for a new service center to support Target business partners.• Improving handle time and reducing defects by introducing structured feedback loops that ensured more accurate, user-friendly content.I am currently looking for my next chapter in a remote or phoenix-based role. Let\'s chat! Current interests include:KM & Content Strategy | Information ArchitectureBusiness Execution | Operational EnablementCX Performance | Member ExperienceTransformation | Modernization | Change
Experience
Manager Contact Center Lic
Mar 2026 — Present
Education
Arizona State University
Bachelor of Arts - BA
2007 — 2011
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.