Danielle S.

About Danielle S.

Customer-focused leader with 20+ years of experience in program management, process optimization, and customer advocacy with a customer first mindset at a strategic level. Proven track record in building and operationalizing customer experience strategies that drive retention and business growth. Skilled in customer journey mapping, feedback loops, process driven optimization to transform insights into measurable outcomes. Known for aligning cross-functional teams to deliver seamless customer experiences, improve NPS scores and strengthen brand promise. Adept at translating complex challenges into actionable roadmaps that enhance value at every touchpointSpecialties include: • Complex problem solving • Business Process Improvement • Cross functional team leadership • Customer Experience • Stakeholder management • Customer Advocacy

Experience

1. Pmo - Nam Marketing, Sales Operations, and Communication

   Siemens Healthineers

   Nov 2023 — Present

   Healthcare Access Mobile Mammography Manager• Led North American Mobile Mammography program, ensuring seamless customer experience across all touchpoints and championing the voice of the patient. • Redesigned operational process to address inefficiencies and gaps, increasing program transparency, scalability, and sustainability while enhancing customer satisfaction. • Reduced the programs operating expenses by 80% while maintaining high quality service delivery.• Expanded our reach by 66% through new health care partnerships, enabling more patients access to mammography. • Implemented feedback loops and post visit surveys to capture customer insights and drive continuous program improvements.Productivity Management• Lead the MSC team in efforts to identify and quantify productivity measures.Process Improvement Management• Manage the MSC teams efforts in identifying areas for process and producitivty improvement. Work with leadership to analyze the current work flows, aiming to identify areas of inefficiency and waste, by the use of Value Stream Mapping. Collaborate with the SME to create sustainable and efficient new processes.

Education

• Duquesne University

  Bachelors, Management Information Systems

  1998 — 1999

• Global Knowledge

  Project Management

  2019 — 2019

• Waynesburg University

  Masters in Business Administration, Organizational Leadership

  2005 — 2006

• Indiana University of Pennsylvania

  Bachelors, Management Information Systems

  1999 — 2002