Danielle Reed-Lau
Professional Services Consultant—Business Solutions Specialist at Rethink
- Role
- Professional Services Consultant Business Solutions Specialist at RethinkFirst
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
Experience
Professional Services Consultant Business Solutions Specialist
Aug 2021 — Present
Rethink is the leading global provider of online research-based resources to support individuals with developmental disabilities. Our behavioral health platform provides clinical, staff training, and practice management tools for providers. • Work with customers worldwide to provide software implementation through online trainings, conduct Q&A sessions with users, and ensure full utilization of the product with assigned accounts • Work collaboratively with the product development team on addressing customer needs and new feature requests • Complete tasks that are necessary for a successful and timely implementation such as entering insurance information (billing codes, scheduling rules, and authorizations) and reviewing information provided by the customer • Deliver online training to new customers at all levels of the organization • Managing input and reports with customer relationship management system (Salesforce) • User Acceptance Testing for new product features and software improvements • Creating product training guides and support resources for users
Education
University of Iowa
Bachelor's degree
2013 — 2017
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