Danielle Pulley

Burlington Medical

Chesapeake, VA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2024 — Present

@Burlington Medical

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Newport News, VA, US

Technical Lead driving the design, optimization, and scalability of Salesforce-based commercial systems across a multi-org environment.Key Contributions:• Eliminated recurring SmartID sync failures impacting customer-facing records by identifying missing serial number dependencies and implementing data validation and recovery logic, restoring system stability and customer trust • Improved performance and reduced operational costs across Rootstock–Salesforce integrations by purging legacy data and executing background optimization scripts • Lead end-to-end delivery of scalable Salesforce solutions using Flow, automation, and selective Apex for complex business requirements • Manage and optimize integrations across key platforms including Rootstock, ServiceNow CPQ, SmartID, and 3DLOOK, ensuring data integrity and reliable system performance • Oversee multi-org Salesforce architecture, supporting governance, deployment strategy, and cross-system consistency • Partner with architects and stakeholders to translate business needs into technical solutions, advising on scalability, feasibility, and long-term maintainability Technical Expertise:• Salesforce Flow (primary), Validation Rules, Lightning App Builder • Apex (Triggers & Classes) and integration-focused development • REST/SOAP APIs and external system integrations • Data management, performance tuning, and technical debt reduction • DevOps practices, background processing, and release management

EDUCATION

2007 — 2009

Norfolk Technical Vocational Center

Registered Nursing/Registered Nurse

2005 — 2009

Granby High

High School Diploma, Medical Office Assistant/Specialist

2009 — 2010

Norfolk State University

Registered Nursing/Registered Nurse

SKILLS

Box.netMicrosoft ExcelPowerpointSalesforce.comWeb DesignCrmPayment Card ProcessingFilingOffice ManagementDatabase AdministrationDocusignMarketoReceptionist DutiesMicrosoft WordAdministrative WorkWorkbenchTeam LeadershipClicktoolsLeadershipBusiness Process ImprovementLinkedinConga ComposerCloud ComputingData EntryCustomer Relationship Management (Crm)Miller HeimanProcess ImprovementApex Data LoaderIntegrationOpenairAventionSoftware DocumentationFinancial ForceStrategyMicrosoft ExchangeData AnalysisBig MachinesJitterbitSfdc DashboardsMicrosoft Publisher

ABOUT DANIELLE PULLEY

Performance-driven Salesforce.com Administrator/System Analyst skilled in creating accounts, profiles, reports, dashboards and leading successful product launches promotions and development through Salesforce CRM platform. Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

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