Danielle Pulley
Senior Application Engineer | Salesforce Salesforce Administrator | Integrations (Rootstock, ServiceNow CPQ, SmartID) | Multi-Org Architecture | QuickBooks Certified
- Role
- Burlington Medical
- Location
- Chesapeake, VA, US
- LinkedIn followers
- 500 followers
About Danielle Pulley
Performance-driven Salesforce.com Administrator/System Analyst skilled in creating accounts, profiles, reports, dashboards and leading successful product launches promotions and development through Salesforce CRM platform. Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Experience
Mar 2024 — Present · Newport News, VA, US
Technical Lead driving the design, optimization, and scalability of Salesforce-based commercial systems across a multi-org environment.Key Contributions:• Eliminated recurring SmartID sync failures impacting customer-facing records by identifying missing serial number dependencies and implementing data validation and recovery logic, restoring system stability and customer trust • Improved performance and reduced operational costs across Rootstock–Salesforce integrations by purging legacy data and executing background optimization scripts • Lead end-to-end delivery of scalable Salesforce solutions using Flow, automation, and selective Apex for complex business requirements • Manage and optimize integrations across key platforms including Rootstock, ServiceNow CPQ, SmartID, and 3DLOOK, ensuring data integrity and reliable system performance • Oversee multi-org Salesforce architecture, supporting governance, deployment strategy, and cross-system consistency • Partner with architects and stakeholders to translate business needs into technical solutions, advising on scalability, feasibility, and long-term maintainability Technical Expertise:• Salesforce Flow (primary), Validation Rules, Lightning App Builder • Apex (Triggers & Classes) and integration-focused development • REST/SOAP APIs and external system integrations • Data management, performance tuning, and technical debt reduction • DevOps practices, background processing, and release management
Education
Norfolk Technical Vocational Center
Registered Nursing/Registered Nurse
2007 — 2009
Granby High
High School Diploma, Medical Office Assistant/Specialist
2005 — 2009
Norfolk State University
Registered Nursing/Registered Nurse
2009 — 2010
Skills
- Box.net
- Microsoft Excel
- Powerpoint
- Salesforce.com
- Web Design
- Crm
- Payment Card Processing
- Filing
- Office Management
- Database Administration
- Docusign
- Marketo
- Receptionist Duties
- Microsoft Word
- Administrative Work
- Workbench
- Team Leadership
- Clicktools
- Leadership
- Business Process Improvement
- Conga Composer
- Cloud Computing
- Data Entry
- Customer Relationship Management (Crm)
- Miller Heiman
- Process Improvement
- Apex Data Loader
- Integration
- Openair
- Avention
- Software Documentation
- Financial Force
- Strategy
- Microsoft Exchange
- Data Analysis
- Big Machines
- Jitterbit
- Sfdc Dashboards
- Microsoft Publisher
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