Danielle Pilon

About Danielle Pilon

Coordinate and support security measures to safeguard information against accidental or unauthorized damage, modification or disclosure.Install, monitor, maintain and repair system hardware, software, and peripheral equipment, following design or installation specifications.Maintain operation of system hardware through monitoring functionality, preventative maintenance, identifying and reporting or resolving performance issues.Perform daily administrative tasks including pass down reports, billing, user access coding, filing, etc.Provide support to internal and external customersResponding to and resolving critical systems issues (e.g, system or hardware down); responding and following up on urgent customer requests.Respond to internal and external customer calls related to orders, claims, damages, billing issues, etc.Troubleshoot all system and user issues (hardware and software); reporting issues and status to manager, leader, or customer throughout the troubleshooting process.

Experience

1. Divisional Systems Support Manager

   Walmart

   May 2024 — Present · US

Education

• Northampton Community College

  Associate's degree, Communication, Journalism, and Related Programs

  2004 — 2006

• Kutztown University of Pennsylvania

  Bachelor's degree, Counseling Psychology

  2007 — 2011

• Purdue University

  Bachelor of Business Administration - BBA, Computer Systems Networking and Telecommunications

• Lehigh Carbon Community College

  Associate's degree, Psychology

• Kutztown University of Pennsylvania

  Master's degree, Counseling Psychology

  2016 — 2017

Skills

• Microsoft Excel
• Teaching
• Time Management
• Technology Integration
• Logistics Management
• Data Entry
• Customer Service
• Communication
• Fundraising
• Technical Support
• Event Planning
• Data Analysis
• Data Collection
• Gls
• Management
• Email Systems
• Public Speaking
• Inventory Management
• Microsoft Office
• Microsoft Word
• Training & Development
• Community Outreach