Danielle Pegnato
Patient Experience Professional
- Role
- Patient Family Relations Specialist at Mass General Brigham
- Location
- Salem, MA, US
- LinkedIn followers
- 500 followers
About Danielle Pegnato
As the Office Manager and Compliance Officer at Reconnect Integrative Trauma Treatment Center, I managed the daily operations and ensured the adherence to all regulatory compliance standards for a growing facility that provides trauma-informed care for patients with complex mental health needs. I have over eight years of experience in healthcare management and administration, and I hold a HubSpot Sales Software certification that enables me to optimize customer relationship management and sales processes.In my previous roles, I gained valuable skills in data entry, analysis, and visualization, time management, and critical thinking, which I apply to improve the efficiency, quality, and performance of the administrative functions at Reconnect. I also have experience in consulting for healthcare executives and community health advocates, where I advised them on strategic improvement plans. My mission is to support the delivery of high-quality and evidence-based care for all patients served, and to contribute to the improvement of the healthcare system and the well-being of the community. I am passionate about learning new skills and technologies, and I value collaboration, diversity, and innovation in my work.
Experience
Patient Family Relations Specialist
Aug 2025 — Present · Boston, MA, US
Education
UCLA Anderson School of Management
Master of Business Administration - MBA, Healthcare, Technology
2019 — 2021
University of New Hampshire
Bachelor of Science (B.S.), Health Management and Policy
2009 — 2013
Skills
- Microsoft Word
- Hospitals
- Leadership
- Teaching
- Time Management
- Event Planning
- Critical Thinking
- Community Outreach
- Healthcare
- Public Speaking
- Project Coordination
- Data Entry
- Data Analysis
- Microsoft Powerpoint
- Policy
- Microsoft Office
- Sales
- Spss
- Customer Service
- Electronic Medical Record (Emr)
- Medical Staff Credentialing
- Identity & Access Management (Iam)
- Fundraising
- Research
- Interdisciplinary Collaboration
- Microsoft Excel
- Project Implementation
- Data Visualization
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