Danielle Paris
Passionate CX | Customer Insights | Qualitative Research | Quantitative Research | Journey Mapping | Analytics | Customer Satisfaction | Relationship Management | Creative Problem Solver | Storyteller | CCaaS
- Role
- Sr Manager, Cx Analytics Consulting at Concentrix
- Location
- Newton, NH, US
- LinkedIn followers
- 500 followers
About Danielle Paris
Driven results oriented professional with 15+ years in financial services management, experience in business development, retail banking, retirement services and CX program management.
Experience
Sr Manager, Cx Analytics Consulting
Oct 2021 — Present
Manage project teams of analysts and call center operations to deliver insights and recommendations to fortune 500 companies on a variety of topics to improve the customer experience:Journey MappingProcess Mapping/ImprovementCSAT opportunitiesDigital TransformationChange Management
Education
Commonwealth Honors College
Bachelor of Arts - BA
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