Danielle
Continuous Improvement | Operational Excellence | Process Optimization | Driving Scalable, Data-Driven Results | Multilingual | Let’s Connect!
- Role
- Director, Service Transition at Dataprise
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Danielle
Accomplished Director of Service Transition & Continuous Improvement with 10+ years of experience driving operational excellence across Technology, Healthcare, and Managed Services. I specialize in transforming complex service delivery models into scalable, efficient, and customer-focused operations that align people, processes, and performance.At Dataprise, I’ve led enterprise-wide transition and optimization initiatives that improve service delivery, streamline cross-functional collaboration, and strengthen business scalability. Within my first year, I revitalized the department — increasing productivity by 60% through process standardization, KPI alignment, and workflow automation.I bring a proven ability to lead through change, inspire high-performing teams, and deliver measurable business results. My leadership philosophy is grounded in transparency, accountability, and continuous improvement — ensuring that every process serves both the organization and the people who drive it.Core Strengths:Continuous Improvement Leadership | Operational Excellence | Process Optimization | Change Management | KPI Development | Service Transition | Program Management | Cross-Functional Collaboration | Strategic Planning
Experience
Director, Service Transition
Dec 2024 — Present
Advanced through progressive roles — Service Transition Manager → Team Lead → Director — recognized for performance excellence, strategic impact, and organizational leadership.Revitalized the department within one year, increasing productivity by 60% through process standardization and collaboration.Led enterprise-wide service transition and continuous improvement initiatives across 200+ client projects annually.Spearheaded the Quote-to-Cash (Q2C) Optimization Project, enhancing billing accuracy, automation, and cross-functional workflow efficiency.Partnered with executives to define KPIs and governance models, strengthening accountability and scalability.Honored with the Rising Priser Award (2025) and DataPriser of the Month (2023) for innovation and leadership excellence.
Education
King's College
Bachelor of Arts, Psychology
2009 — 2012
Skills
- Teamwork
- Team Management
- Higher Education
- People-Oriented
- Educational Leadership
- Vietnamese
- Patience
- Social Skills
- Microsoft Powerpoint
- Cultural Awareness
- Powerpoint
- Microsoft Excel
- Open-Minded
- Team Motivation
- Psychology
- Coaching
- Leadership
- Multilingual
- Microsoft Office
- Event Planning
- Payroll
- Critical Thinking
- Team Building
- Management
- Program Development
- Interpersonal Skill
- Employee Training
- Teaching
- Time Management
- Determination
- Cultural Diversity
- Community Outreach
- Organizational Development
- Microsoft Word
- Team Leadership
- Foreign Languages
- Adaptation
- Public Speaking
- Social Networking
- Customer Service
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