Danielle Waite
Vice President, Process Manager Sr. at JPMorgan Chase
- Role
- Vice President, Process Manager Sr at JPMorganChase
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Danielle Waite
Support business processes, change and incident management communications, technology…
Experience
Vice President, Process Manager Sr
Mar 2023 — Present · Columbus, OH, US
Lead a rapid incident response team charged with addressing critical production incidents impacting technology availability across the JPMorgan Wealth Management operating footprint. Triage situations to expedite resolutions, working with domestic and offshore stakeholders to mitigate downtime, thwart operational challenges, and reduce client- and employee-facing impact. Deliver production and platform status insights senior leadership reports, representing the organization during risk and control forums, business unit reviews, and executive management meetings. Hold accountability for optimizing the customer journey and experience, leading the team in continually improving processes, influencing tactical and strategic fixes for technology breaks, and fueling expedited resolution of production issues. Foster cross-functional relationships across the organization, engaging in a high-visibility role and shaping strategic communications for a broad range of technology issues, managing and mitigating risks enterprise-wide. Engaged in ongoing professional development to bolster management competencies, completing courses ranging from coaching for impact to building and empowering teams, fostering feedback, and prioritizing inclusion. Drive a continuous improvement culture that prioritizes talent retention and flexibility; work tirelessly to build an agile workforce able to meet clients’ needs in a high-volume, fast-paced, and business-critical environment. Steer and oversee multiple tasks and initiatives concurrently, prioritizing a high-velocity workload while remaining available to support the team, and demonstrating strengths remaining calm during high-pressure situations.
Education
The Ohio State University
Bachelor of Arts - BA
The Ohio State University
Bachelor of Science - BS
Franklin University
Master of Business Administration - MBA
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