Danielle Henderson
Transformational Healthcare Executive | Speaker & Advocate for Operational Excellence, Health Equity & Customer-Centered Innovation | Driving Strategy in Complex, Regulated Environments
- Role
- Vice President Customer Experience and Operations at Cambia Health Solutions
- Location
- Sacramento, CA, US
- LinkedIn followers
- 500 followers
About Danielle Henderson
Vice- President of Customer Experience with over 15 years of managed health care experience and a high level of understanding of regulatory requirements in Medicare, Medicaid and Commercial health programs. A proven track record of superior performance in a highly regulated environment and additional experience and excellent performance in quality management, compliance oversight and call center training. Analytical skills to perform needs assessments, evaluate current programs, and initiate changesAbility to develop written materials for a diverse audience. Ability to deliver classroom trainingInterpersonal and communication skills that promote an ability to serve as liaison and resourceSuccess in team building, problem solving and conflict resolution. Experience with hiring forecast, budget projections, and annual program review
Experience
Vice President Customer Experience and Operations
Nov 2023 — Present
Skills
- Employee Training
- Operational Strategy
- Cross-Functional Team Leadership
- Business Development
- Team Leadership
- Training Delivery
- Program Oversight
- Operational Oversight
- Compliance Oversight
- Business Process Improvement
- Regulatory Compliance
- Quality Auditing
- Training Needs Analysis
- Health Insurance
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