Danielle Gilliam
Customer Success Manager | Account Manager | Benefits Analyst|
- Role
- Account Manager Benefits Analyst at Assuredpartners
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Danielle Gilliam
Dynamic and people-focused Human Resources and People Operations leader with 14+ years of…
Experience
Account Manager Benefits Analyst
Apr 2024 — Present
Manage book of businesses, consistently achieving a 95%+ client retention rate by delivering customized benefit solutions and fostering strong client relationships. Facilitate client meetings, including onsite engagements, to proactively identify client needs, implement enrollment strategies, and drive a 31% increase in cross-sell opportunities. Develop and implement service timelines and stewardship reports, enhancing client satisfaction scores by 18.10% through clear, data-driven insights on benefit utilization and financial performance. Negotiate and secure cost-effective insurance programs, ensuring alignment with client needs and compliance with industry standards. Lead the RFP process for benefit renewals, optimizing coverage quality and reducing client costs while maintaining strong service delivery. Oversee the onboarding and mentorship of junior team members, enhancing training efficiency and fostering a high-performing team capable of managing client accounts effectively.
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