Danielle Fiorino
Ux Researcher @National Grid
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WORK HISTORY
Ux Researcher @National Grid
New York, NY, US
Execute qualitative and quantitative research for user-centric digital solutions for residential and commercial energy customers. Achievements include- Developed a service blueprint for the solar credit allocation process to address reported bottlenecks. Conducted moderated usability testing on the resulting prototype with 8 customers, leading to executive approval of the proposed solution- Conducted a mixed-methods study using a quantitative survey with 50+ respondents followed by 6+ qualitative deep-dive interviews to uncover pain points in multi-factor authentication, currently driving ideation for future solutions- Led end-to-end usability testing incorporating two rounds of iteration with 10+ customers on bulk payment flow resulting in a 100% reduction in payment complaints- Implemented a quantitative survey of 100+ respondents to assess mobile platform appeal in response to customer complaints about mobile usability, saving development resources by validating preference for desktop solutions.
EDUCATION
Georgetown University
Master's Degree, Global Human Development
University of Pennsylvania
Bachelor of Arts (B.A.), International Studies
The Wharton School
Bachelor of Science (B.Sc.), Economics
SKILLS
ABOUT DANIELLE FIORINO
As a passionate User Experience Researcher with experience leveraging AI to streamline research processes, I specialize in transforming user insights into impactful design and marketing solutions. My expertise spans energy, manufacturing/logistics, and international development, where I\'ve led research projects that drove value, informed strategic decisions and enhanced user experiences.Notable achievements include conducting 30+ ethnographic interviews that led to proof-of-concept projects with two major manufacturing clients, executing usability testing for a bill pay website with 10+ enterprise customers that resulted in a 100% reduction in payment complaints, and leading mixed-methods studies regarding potential for a mobile user interface involving 50+ survey respondents. My international experience includes contributing to a $3 million USAID project in Cambodia and being selected for a prestigious rotational program at Mahindra & Mahindra in India choosing only six Ivy League graduates annually.With degrees from Wharton and Georgetown and the ability to speak four languages (French, Arabic, Spanish, Hindi), I bring a global perspective to my work across multiple continents. Beyond user research, I\'m passionate about ballroom dancing, miles and points optimization, theater arts, and pop songwriting.
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