Danielle Ferguson
Revenue Operations Manager
- Role
- Hubspot Crm Consultant at Point
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Danielle Ferguson
I help companies understand, organize, and get the most out of their data within a variety of different platforms. This includes but is not limited to customer data, sales data, and marketing performance.
Experience
Hubspot Crm Consultant
Mar 2023 — Present
Audit current HubSpot Sales pipelines, and implement necessary changes to improve process and ensure reporting is accurate- Create a Customer Service ticketing process within HubSpot to fit the needs of the CS team- Build workflows to automate many areas within the Sales pipeline, Customer Service ticket pipeline, properties, etc- Build Dashboards to show Sales, Marketing, and Customer Service performance- Improve relationship between Point\'s tech and HubSpot by implementing integrations and enhancing current integrations- Fully clean the system: duplicates records, any unused integrations, and properties that are no longer needed
Education
The Ohio State University
Bachelor of Arts (B.A.), Communication Analysis and Practice
2014 — 2018
Skills
- Microsoft Office
- Microsoft Word
- Powerpoint
- Microsoft Excel
- Customer Service
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