Danielle Susich
Customer Success Area Lead at Salesforce | 3x Salesforce Certified
- Role
- Customer Success Area Lead at Salesforce
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Danielle Susich
Experienced Guide with a demonstrated history of working in the internet industry. Skilled in creative problem solving, Salesforce Sales Cloud, public speaking, time management, and ownership. Strong operations professional with a Bachelor of Business Administration - BBA focused in Finance and Entrepreneurship from the University of Dayton. Trailhead Ranger, Salesforce Certified Administrator & Salesforce Certified Advanced Administrator. Outside of the office I enjoy practicing yoga, watching Survivor, dog-sitting & exploring new restaurants in Pittsburgh.
Experience
Customer Success Area Lead
May 2025 — Present
Lead proactive outreach for at-risk SMB customers by delivering strategic wellness checks and building personalized success plans to reduce attrition and drive product adoptionCollaborate cross-functionally with sales, success, and renewals teams to resolve challenges quickly and strengthen customer relationships ahead of renewalDeliver virtual presentations that clearly connect Salesforce solutions to business goals, while guiding customers toward maximizing ROITake a consultative, data-informed approach to engagement—translating feedback into action and continuously learning to stay ahead of platform innovation
Education
University of Dayton
Bachelor of Business Administration - BBA, Finance and Entrepreneurship
2017 — 2021
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