Danielle Fagundes
Assistant Director - Client Relation, Western Canada @Ocean / Océan
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WORK HISTORY
Assistant Director - Client Relation, Western Canada @Ocean / Océan
As Assistant Director of Client Relations at Group Ocean, I focus on building strong and lasting partnerships with clients across the West Coast of Canada. I ensure reliable towage operations by aligning client needs with our high standards of safety, performance, and service.My role covers contract and pricing management, customer satisfaction, and continuous process improvement. I also work closely with pilots, agents, and port stakeholders to maintain seamless coordination and efficient operations.With a background in communication, leadership, and business development, I bring a results-oriented mindset to every project, always aiming to deliver value and trust in every client relationship.Core strengths: Client relations, contract and pricing management, stakeholder engagement, customer satisfaction, leadership, problem-solving, and process optimization.
EDUCATION
Universidade Estácio de Sá
Graduated in Social Communication specializing in Advertising and Publicity
University Canada West
Master of Business Administration - MBA
Universidade Unigranrio
Certification
University Canada West
Master of Business Administration - MBA
ABOUT DANIELLE FAGUNDES
Experienced shipping professional with 9+ years of customer relationship management, sales & marketing, contract management, and business development. Known for versatility, proactive approach, and excellent skills in building and maintaining client business relations. Adept at strategic planning, cross-cultural negotiation, tenders and bids, and international sales. Proven track record in identifying new business opportunities, expanding the client base, and maintaining commercial relations with clients. Resilient and confident in a fast-paced shipping industry environment.
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