Danielle Dunne
Desktop Support Specialist Associate at University of Michigan Information and Technology Services
- Role
- Desktop Support Specialist Associate at University of Michigan Information and Technology Services
- Location
- Ann Arbor, MI, US
- LinkedIn followers
- 500 followers
About Danielle Dunne
Quality driven IT specialist with proven excellence in communications, operations, and desktop support. Specialties: Clear communication, computer hardware and software repair including reimaging using SDI, remote access using SCCM, Remote Reimaging using SCCM ZTI, adding computers to Active Directory, Onboarding and off boarding through Active Directory, explaining complex terms in simple ways to users, multitasking, end user support, circuit diagnosis, 800MHz tower monitoring, vendor communications, executive communications, conference calls and circuit diagnosis. Copywriting, creative consultant, video editing (Premiere Pro, After Effects), podcast production, and Social Media Management.
Experience
Desktop Support Specialist Associate
University of Michigan Information and Technology Services
Sep 2021 — Present · Ann Arbor, MI, US
Desktop Support Specialist Associate for University Of MichiganUses Team Dynamix for ticket management and inventoryReimages machines using a repository of 400 custom imagesProvides end user support for 6 buildings at U of MProvides Administrative support to company networks Troubleshoots printing issues with Proprietary Cloud Printing ClientProvides support to VIP and Executive level educators/administrators Uses SCCM (under an API overlay)Troubleshoots VPN certificate issuesUses Bomgar for remote accessProvides mentoring to students and junior members of staffDevelops and expands on processes and procedures Participates in the University of Michigan\'s Artificial Intelligence Community of Practice
Education
Livonia Churchill High school
Diploma with endorsements; honors, College Preparation
1994 — 1998
Washtenaw Community College
Associate, Arts; Writing and Literature
2001 — 2004
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