Danielle Doucette

About Danielle Doucette

25+ years experience in the employee benefits industry working both in a Field Sales and carrier Home Office environment. Key partner to Human Resource teams at companies ranging from 2 - lives and their Employee Benefit Brokers in support of plan selection, implementation and plan administration. Recognized as a top performing individual contributor and a highly effective Manager/Director throughout duration of career. Over twelve years in Management with accountability for performance management, hiring, coaching, budgeting, training, salary/bonus administration, business plan development and execution and organizational change. Significant experience relative to customer relationship development, finalist meetings, implementation, developing enrollment strategies, and ongoing service experience. Complex customer experience includes but not limited to Leave Management, State Paid Leave, Group and Supplemental Health Products, Self Insured disability, ADA and Benefits Administration System Integration. Additionally, I am a C.H.E.K Institute Certified Holistic Lifestyle Coach.Professional interests include Employee Benefits/Insurance Account Management, Leadership, Human Resources and Corporate Wellness.

Experience

1. Senior Client Manager

   Unum

   Mar 2019 — Present · New York, NY, US

   Acts as the relationship steward for Unum\'s NYC office\'s most complex core market clients. Accountability for customers overall Unum experience, both the Benefits team and their employees, in all of Unum touchpoints. Responsibility for designing and implementing customized strategies throughout all points in the client lifecycle including but not limited to implementation, annual enrollment, benefit expansion opportunities and annual review meetings.

Education

• Bay Path University

  Bachelor of Science (B.S.), Business with Concentration in Management

  2003 — 2005

• C.H.E.K Institute

  Certified Holistic Lifestyle Coach

  2012

Skills

• Process Improvement
• Management
• Performance Management
• Crm
• Employee Benefits
• Employee Management
• Life & Health Insurance Licenses
• Employee Benefits Design
• Customer Relationship Management (Crm)
• Human Resources
• Account Management
• Working with Brokers
• Customer Relations
• Life Insurance
• Sales
• Customer Retention
• Customer Service
• Insurance
• Health Insurance
• Brokers
• Highly Motivated Self-Starter
• Business Process Improvement
• Disability Insurance