Danielle Dingwall
Servicenow Business Analyst @Bravium Consulting Inc
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WORK HISTORY
Servicenow Business Analyst @Bravium Consulting Inc
I excelled in my role at Bravium Consulting Inc. by driving key initiatives and ensuring operational excellence. • Owned end-to-end management for six mission-critical applications, enhancing stakeholder engagement and continuous improvement. • Established an incident queue rotation framework and facilitated Agile Scrum ceremonies to promote effective governance. • Led 24 production releases, formalizing release governance through documented processes and knowledge transfer.
EDUCATION
Florida Atlantic University
Bachelor of Arts - BA, Psychology
Southern New Hampshire University
Master of Science - MS, Forensic Psychology
University of Maryland Global Campus
Master of Science - MS, Information Technology
ABOUT DANIELLE DINGWALL
I am an organized, detail-oriented, and conscientious self-starter who is able to strategize and prioritize strict work schedule effectively to accomplish multiple tasks and stay calm under pressure. I have the ability to be flexible and analytical with a keen eye for details while providing strategic leadership and advisement to senior management. My adept understanding and knowledge of structural leadership guides my direct reports to an atmosphere of cohesiveness.
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