Danielle Devargas
VP Fraud Management - Commercial Card Operations LATAM at Citi
- Role
- VP Fraud Management - Global Commercial Card Operations at Citi
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Danielle Devargas
Qualified professional achieving 12+ years in the banking/finance industry, 8+ years in management and 18+ years of general working experience.Currently a Merchant Services - Dispute Operations Team Manager II managing a group of 10+ associates with varying levels of experience.Fluency working a variety of dispute management systems including JP Morgan & Chase Chargeback Management Tool (Paymentech), Visa Resolve Online, Mastercom for Mastercard and Discover Chargeback Management System.Experience working common reason codes under the disputes/chargeback process from 1st chargeback all the way through to pre-arbitration and arbitration.Champion for leading meetings/change surrounding Diversity, Equity & Inclusion.Risk management/loss prevention/project management/payment operations/money movement expert with advanced ability in identifying industry trends and patterns.Other areas of expertise also include managing large teams of exempt and non-exempt professionals, on the spot coaching, emotional intelligence and creating an inclusive environment via accountability, career path development and providing essential ongoing training.
Experience
VP Fraud Management - Global Commercial Card Operations
Aug 2023 — Present · Tampa, FL, US
Education
UCNJ Union College of Union County, NJ
Psychology
American InterContinental University
Business Administration and Management, General
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