Danielle Devargas

VP Fraud Management - Commercial Card Operations LATAM at Citi

Role
VP Fraud Management - Global Commercial Card Operations at Citi
Location
Tampa, FL, US
LinkedIn followers
500 followers

About Danielle Devargas

Qualified professional achieving 12+ years in the banking/finance industry, 8+ years in management and 18+ years of general working experience.Currently a Merchant Services - Dispute Operations Team Manager II managing a group of 10+ associates with varying levels of experience.Fluency working a variety of dispute management systems including JP Morgan & Chase Chargeback Management Tool (Paymentech), Visa Resolve Online, Mastercom for Mastercard and Discover Chargeback Management System.Experience working common reason codes under the disputes/chargeback process from 1st chargeback all the way through to pre-arbitration and arbitration.Champion for leading meetings/change surrounding Diversity, Equity & Inclusion.Risk management/loss prevention/project management/payment operations/money movement expert with advanced ability in identifying industry trends and patterns.Other areas of expertise also include managing large teams of exempt and non-exempt professionals, on the spot coaching, emotional intelligence and creating an inclusive environment via accountability, career path development and providing essential ongoing training.

Experience

  1. VP Fraud Management - Global Commercial Card Operations

    Citi

    Aug 2023 — Present · Tampa, FL, US

Education

  • UCNJ Union College of Union County, NJ

    Psychology

  • American InterContinental University

    Business Administration and Management, General

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Danielle Devargas — VP Fraud Management - Global Commercial Card Operations at Citi in Tampa, FL, US | Unifers