Danielle Collier

About Danielle Collier

Experienced leader with a demonstrated history of success and development. Strong customer service, sales and relationship skills, proficient at communicating with all levels of management while demonstrating integrity, honesty, loyalty and loyalty. I am a self-motivated leader who works with teams to deliver high levels of customer satisfaction through effective employee engagement as well as operational efficiency improvements

Experience

1. Trust & Safety Director

   TikTok

   Aug 2022 — Present · Nashville, TN, US

   I manage a team 24/7 operation that consists of 150 highly skilled Trust & Safety Content Moderators, dedicated to maintaining a safe and secure platform for users. Working daily, managing tight SLA\'s to provide quick but accurate turn around times. Collaborating closely with cross-functional teams, I ensure daily operational efficiency and accuracy. I develop and implement contact center policies that promote accountability at all organizational levels. Additionally, I led the creation of comprehensive scorecards across four levels to measure performance and actions. I successfully executed the transition of our Return-to-Office (RTO) policy from two to three days per week, achieving zero attrition during the process.I am also certified in Safetalk and Leadwell.