Danielle Clausen
Director of Operations at The Hartford
- Role
- Personal Lines Director of Operations at The Hartford
- Location
- Clinton, NY, US
- LinkedIn followers
- 500 followers
Experience
Personal Lines Director of Operations
Mar 2021 — Present · Clinton, NY, US
Leadership of 10+ front-line leaders supporting customer-facing service teams, consistently delivering strong outcomes. Demonstrated progressive leadership and broad business acumen with a proven ability to build successful teams by defining clear accountabilities and focusing delivering outcomes, supported by behavior-based coaching. Effective use of time and resources to build relationships and execute on critical priorities. Coach and develop leaders to lean into coaching tools and methodologies that foster a high-performance culture, ensuring strong outlier management, talent calibration, and top quartile engagement and employee retention.
Education
SUNY Polytechnic Institute
Bachelor of Arts (B.A.), Psychology
2004 — 2007
SUNY Empire State College
Master of Business Administration - MBA, Business Administration with concentration in Human Resource Management
Skills
- Coaching
- Call Center
- Operations Management
- Workload Management
- Mentoring
- Quality Assurance
- Creative Problem Solving
- Organizing
- Team Building
- Call Centers
- Management
- Time Management
- Teamwork
- Employee Training
- Training
- Insurance
- Risk Management
- Problem Solving
- Process Improvement
- Customer Service
- Property & Casualty Insurance
- Leadership
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