Danielle Civitillo
Senior Director Product Practices Lead - Claim @Travelers
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WORK HISTORY
Senior Director Product Practices Lead - Claim @Travelers
Led the advancement of product management maturity across an 800+ person organization by embedding product thinking within agile teams, engineering, design, and data—accelerating enterprise-wide adoption through cross-functional alignment, targeted enablement, and a shared focus on customer outcomes.• Designed and scaled a fit-for-purpose product operating model that drove organizational alignment through role clarity, and enabled sustainable scale through standardized tools, frameworks, and delivery practices.• Defined and executed the talent strategy for Agile product roles by establishing role expectations, developing performance objectives for 70+ product owners, and delivering scalable tools to support hiring, career development, and consistent, high-impact performance conversations.• Partnered with senior business and technology leads to define enterprise and LOB-level OKRs, translating strategic priorities into clear, actionable initiatives that advanced product capabilities, alignment, and execution across the organization.• Fostered a strong product culture by leading cross-functional forums that connected product owners, engineers, designers, and leaders to align on best practices, share learnings, and build community across the Claim organization.• Accelerated value delivery by coaching product teams on discovery, outcome alignment, and prioritization—helping teams better connect daily execution to strategic goals and deliver meaningful results faster.
EDUCATION
Central Connecticut State University
Bachelor's degree, Marketing
CT State Tunxis
Associate's degree, Marketing
ABOUT DANIELLE CIVITILLO
Passionate and pragmatic product leader with 10+ years of experience at the intersection of strategy, delivery, and coaching. I specialize in building the systems, capabilities, and culture that help organizations scale product practices, deliver customer value, and foster high-performing teams.As Senior Director and Product Practice Lead at Travelers, I’ve led the evolution of product maturity across an 800+ person organization. I designed and operationalized a scalable product operating model, clarified roles and decision-making structures, and coached cross-functional teams to adopt outcome-driven ways of working. These efforts improved alignment, accelerated delivery, and helped teams focus on solving the right problems for both internal and external customers.What sets me apart is my ability to translate big-picture strategy into actionable execution—bridging the gap between vision and delivery. I thrive in complex, matrixed environments where curiosity, clarity, and customer impact are essential. Whether I’m launching new capabilities, enabling teams through hands-on coaching, or scaling cross-functional alignment, I bring a calm, focused approach to driving change that sticks.I\'m especially energized by opportunities to reenter hands-on product leadership—owning the vision, leading discovery, shaping roadmaps, and delivering meaningful outcomes. At the same time, I continue to mentor and develop others, sharing what I’ve learned to help grow product maturity across an organization.Above all, I believe great product work starts with empathy—for customers, for teams, and for the messy realities of building something that lasts. Let’s build better, together.
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