Danielle Chrisphonte

Experience

1. Senior Store Manager

   Mattress Firm

   Dec 2020 — Present

   Business Leader-Drives and maximizes sales performance to consistently achieve the overall budget objectives while ensuring operations integrity and monitoring monthly profitability-Demonstrates sales leadership by playing an active role on the sales floor through customer engagement, ensuring the highest level of customer service is provided-Understands company set KPI’s and exhibits the ability to identify opportunities when performance standards are not met. “Owns the Business” – leads by example and creates, promotes, and follows through in delivering objectives set by Mattress Firm. Client Development-Leads the team to establish relationships and evaluates and proposes local events through continuous networking on omni channels-Drives incremental store traffic by promoting Mattress Firm in the marketspace; proposing opportunities to expose the brand to all demographics-Promotes a culture of service and client experience by leading the retail store team in elevating client service through various touchpoints in the client journey. Including but not limited to client recruitment, client engagement and education, and client after-sales services. Operations-Manages the general operations of the store, ensuring the store has safe and efficient operations. Maintains a professional and premium store appearance-Adhere to and promote all company policies and procedures, including operations, human resources, and security standards-Provide accurate monthly schedules by reviewing peak hours to ensure adequate coverage-Support and maintain visual merchandising standards-Prepares and oversees physical inventories, ensuring proper accounting of merchandise while minimizing shrink. Talent Management-Attracts, recruits hires, and develops a strong performing team; builds a talent pipeline-Support a consistent onboarding experience for all new hires-Prepares and conducts all performance appraisals and evaluations and delivers coaching as needed.

Education

• Lansing Community College

  Associate of Arts (A.A.), Interior Design

  1999 — 2002