Danielle Charpentier
Squad Leader, Wi Interaction Channels Squad @Fidelity Investments
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WORK HISTORY
Squad Leader, Wi Interaction Channels Squad @Fidelity Investments
US
EDUCATION
Bridgewater State University
Bachelor of Science - BS, Communication, General
ABOUT DANIELLE CHARPENTIER
Mother, wife and passionate self starter with deep experience and knowledge of the financial industry, contact center technology, customer experience and financial associates needs. I work with my teams to set the vision and strategy needed to deliver high value solutions that solve the right problems by understanding the personas we are solving for, the pervasiveness of their pain points, and the markets willingness to adopt our solutions. I love my work because it allows me to combine my customer, associate and frontline leader experience, deep industry, product and regulatory knowledge along with my technical and digital knowledge to create better experiences and drive better outcomes for Fidelity’s customers, associates and leaders. Leveraging my strategic, relationship, influencing with out authority, business and technology skills I am working to drive digital engagement across the enterprise with a focus scaling digital messaging.
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