Danielle Chambliss
Strategic Operations Executive | Scaling Multi-Site Teams | Customer Experience & Workforce Optimization Leader
- Role
- Countrywide Customer Service Director at GEICO
- Location
- Westfield, IN, US
- LinkedIn followers
- 500 followers
About Danielle Chambliss
I’m a senior operations leader with 15+ years of experience leading large, multi-site organizations through growth, transformation, and performance recovery.My work sits at the intersection of people, execution, and results.I specialize in helping organizations translate strategy into operating reality by developing strong field leaders, building disciplined systems, and using data to drive clarity, accountability, and sustainable performance.Throughout my career, I’ve led teams through periods of complexity including rapid growth, leadership transitions, engagement challenges, and operational strain. I’m known for stabilizing performance, strengthening leadership capability, and protecting customer and brand experience at scale.My leadership style is field-first and people-centered. I believe sustainable results come from clear expectations, honest feedback, and systems that support how work actually happens.I’m particularly energized by roles where execution matters, leaders are developed, and operational excellence drives both profitability and culture.Open to conversations around VP-level operations leadership, advisory opportunities, and board-adjacent work.Areas of expertise:• Strategic Planning & Execution • Sales Team Leadership & Development• Customer Service & Support Leadership• Call Center Operations • Staff Training & Mentoring • Revenue & Growth Strategies• Performance Management• Customer Experience (CX) Leadership• Market Research & Trend Analysis • KPI & Quota Attainment • Sales Enablement & Readiness • Forecasting & Reporting • Product Education & Training • Sales Enablement & Readiness • Sales Forecasting & ReportingEducation:• Executive MBA, Wesleyan College• BS, Valdosta State University• Strategic Entrepreneurial Leadership Program, University of Darden (focus: automation, digital transformation, and IT-enabled process improvement).
Experience
Countrywide Customer Service Director
Aug 2022 — Present · Indianapolis, IN, US
Education
Valdosta State University
Bachelor of Science - BS, Political Science
2007
Wesleyan College
Master of Business Administration - MBA
University of Virginia Darden School of Business
Strategic Entrepreneurial Leadership Program
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