Dani Castonguay
- Role
- Saas Customer Success Manager at Hoodie Analytics
- Location
- Smyrna, TN, US
- LinkedIn followers
- 500 followers
About Dani Castonguay
Results-driven Customer Success Manager with a client-first, proactive, and data-driven…
Experience
Saas Customer Success Manager
Sep 2022 — Present
Re-develop and lead onboarding process for all clients, from initial kickoff to post-training check-ins, resulting in 10% increase in usage in first 3 months - Launch self-serve training center for all Hoodie tools including articles, videos, suggested workflows, FAQs - Create drip campaigns for unengaged users with 25% email open rate resulting in 15% uptick in users logging in - Run email campaigns with consistent 25% or higher open rates - Improve KPI tracking through collaboration across departments to build out capabilities in the Hoodie platform - Create Confluence documentation on CS processes and communications - Support 30 clients from SMB to Enterprise in all post-sales activities
Education
University of New Hampshire
Bachelor’s Degree, English/Language Arts Teacher Education
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