Danielle Casner

Dynamic, Resourceful, and Successful Support Leader. I am known for my ability to strategically lead diverse teams, adapt to evolving business initiatives, and manage multiple priorities to deliver outstanding results.

Role: Global Support Escalations Manager at Ping Identity
Location: Denver, CO, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Danielle Casner

I am a data-driven professional leader with a proven track record of providing personable and robust customer support in fast-paced environments. I offer keen attention to detail and strong decision-making skills to proactively manage multiple, concurrent tasks. I pride myself on my steadfast work ethic and my ability to perform efficaciously in both independent and team environments. I have high aspirations to learn, grow, and excel in the Tech Industry.Servant Leadership | Identity Access Management | Incident Management | Technical Support | Customer Care Lifecycle

Experience

Global Support Escalations Manager
Ping Identity
Nov 2023 — Present · Denver, CO, US

Education

Front Range Community College
Computer Information Systems, Network and System Administration/Administrator
2015 — 2018

Skills

Business Development
Sarbanes-Oxley Act
Operations Management
Sales Management
Accounts Receivable
Recruiting
Direct Mail
Sales Process
Analysis
Crm
Employee Relations
Talent Acquisition
Forecasting
Business Analysis
Microsoft Office
Sales
Outlook
Cross-Functional Team Leadership
Process Improvement
Account Reconciliation
Peoplesoft
Marketing
Microsoft Word
Sales Operations
Inventory Management
Customer Service
Coaching
Team Building
Management
Credit
Pricing
Financial Reporting
Account Management
B2b
Negotiation
Selling
Access
Financial Analysis
Salesforce.com
Powerpoint

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