Danielle Busby

WORK HISTORY

SKILLS

ABOUT DANIELLE BUSBY

Customer & Commercially Head of Operations with over 20 years’ experience across diverse functions. Skilled in strategic operational planning, process re-engineering and digitalisation both onshore and offshore. Effective Communicator with Senior Stakeholders management and extensive people management experience leading large multi-disciplined global teams. Customer centric and adept at simplifying the complex process inline with budget controls in a regulated industry.My passion is people and am a supporter of LGBT+ and women\'s network and drive commitment and investment in those I work with.Key Skills Senior Leadership – Operational Service Delivery for a business unit of 400+ onshore/offshore employees. Motivating teams and creating inclusive culture of excellence to minimise retention and drive talent & provide the best customer outcomes. o Top 100 women in Vodafone award – recognition for being an inspiring female leader.o Head of local Women’s network (cross-functional)– promoting women’s welfare, diversity & inclusion.Operations & Performance Management - Re-engineering of complex processes to improves SLA’s leading to a reduction of cost by 49% whilst maintaining service, customer experience and enabled business growth Business and Operational strategy – Developed and implemented control functions to optimise delivery & negotiation of 3rd party contracts & regulatory change.Digital Transformation – Driving an automation change agenda across multiple business areas resulting in a significantly better customer experience.