Danielle Alvernaz
Director of Compliance Operations at Twilio Inc.
- Role
- Director of Compliance Operations at Twilio
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
Experience
Director of Compliance Operations
Feb 2024 — Present · San Francisco, CA, US
Lead Twilio’s Global Compliance Operations department, with 50+ in the org, which is responsible for ensuring communication traffic on Twilio’s platform is compliant with Twilio’s AUP, as well as carrier and regulator requirements and guidelines· Develop departmental and team based OKRs, and associated KPIs, ensure that each team is delivering· Partner with stakeholder leadership, including Product, Engineering, HR, Legal, and Go to Market, on strategic customer and corporate initiatives· Communicate project updates, metrics and open issues to upper leadership, Sr Director, VP+· Set and execute on operational strategy to expand operations department in desired cost centers, including hiring onboarding and training, with little to no disruption in daily operational work· Design operational processes to address compliance across Twilio’s communication products holistically
Education
University of Colorado Boulder
Bachelor's degree, Audiology/Audiologist and Speech-Language Pathology/Pathologist
2010 — 2014
Skills
- Management
- Talent Management
- Communication
- Customer Support
- Social Media
- Sales Management
- Microsoft Word
- Team Leadership
- Business Development
- Powerpoint
- Microsoft Excel
- Retail
- Operations Management
- Retail Sales
- Leadership
- Microsoft Office
- Sales
- Sales Operations
- Customer Retention
- Customer Service
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