Daniel Lavelle

Product Manager @Thames Water

Reading, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2025 — Present

Product Manager @Thames Water

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Reading, GB

As Product Manager within Thames Water’s Smart Water programme, I lead the vision, strategy, and delivery of the Lighthouse platform - our next-generation spatial digital twin for clean water operations. Lighthouse integrates geospatial intelligence (ArcGIS), sensor data (IoT/telemetry), AI and Data Analytics (Databricks/Azure/ Large Language Models) to provide real-time network insights, predictive analytics, and a unified operational view across the UK’s largest water utility.I collaborate cross-functionally with engineering, data science, operations, IT, and frontline teams to deliver user-centric, scalable digital products that drive operational resilience, efficiency, and regulatory compliance. My focus includes:• Product strategy, stakeholder alignment, and roadmap ownership• Utility Network (UN) and Experience Builder development with ESRI• API-first data integration and cloud-native architecture• UX/UI design leadership and operational dashboard design• Prototyping, user research, and agile delivery across multi-disciplinary teams• Enabling predictive insight through ML-powered analytics and LLM assistants • Supporting Smart Water innovation and digital capability uplift

EDUCATION

2021 — 2024

Buckinghamshire New University

Senior Leader Master of Business Administration

2009 — 2012

University of Portsmouth

Bachelor of Science (BSc) Property Development

SKILLS

RetailCustomer ServiceManagementTime ManagementCustomer OrientedDirect SalesProblem SolvingStaff SupervisionTeam Co-OrdinationStaff DevelopmentRetail Sales AnalysisVisual MerchandisingCreative MerchandisingProduct KnowledgePhone EtiquetteTransaction ProcessingPersonal ShoppingMicrosoft OfficeEvent ManagementSap CrmMass CommunicationUtilitiesWebsite UpdatingSocial MediaAuditingAdministrationGisImpact 360ReportingInformation RetrievalProcess ImprovementCall CentersCall Center AdministrationOperations ManagementCustomer Escalation ManagementHigh Profile EventsComplaint InvestigationsCrmUtility IndustryWater Quality

ABOUT DANIEL LAVELLE

Smart Water Innovation | Data-Driven Strategy | Digital Twins | Industry 4.0 |…

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Daniel Lavelle — Product Manager at Thames Water in Reading, GB | Unifers