Daniella Fattal
Junior Business Operations Manager @AmeriHome Mortgage Company, LLC
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WORK HISTORY
Junior Business Operations Manager @AmeriHome Mortgage Company, LLC
Structured leadership development program with rotations across 5 operations teams, providing hands-onmanagement training and cross-departmental exposure.• Reviewed 250+ QA reports, identified process gaps, and led cross-functional sessions with subject-matterexperts to implement 25 procedural updates and 100+ improvements impacting 5 operational teams.• Built an analytics framework tracking monthly escalations to management across 25 associates,quantifying qualitative issues to improve leadership visibility and drive a 15% reduction in volume.• Synthesized monthly team performance metrics into 10+ executive business review presentations,analyzing MoM trends across 5+ teams and presenting insights to 12 senior leaders.• Owned execution of multiple cross-team operational initiatives, leading 30+ stakeholder working sessions,delivering structured process updates and materials, piloting new workflows, and supporting onboarding.• Project managed the redesign of the existing quality review process, collaborating with internal teams andexternal vendors to capture requirements, conduct time trials and CBAs, design future-state workflows,and deliver ~20% operational time savings.
EDUCATION
Universitat de Barcelona
Economics
Calabasas High School
GED
UC Santa Barbara
Bachelor's degree, Economics
ABOUT DANIELLA FATTAL
Operations Management at Amerihome Mortgage
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