Daniella Bohill
- Role
- Vice President, Customers at Actionstep
- Location
- Longmont, CO, US
- LinkedIn followers
- 500 followers
Experience
Vice President, Customers
Jan 2022 — Present
Led the end-to-end creation and expansion of a global customer function, establishing and shaping all processes, roles, and teams within the function. Developed and implemented long-term strategic plans, aligning operational functions with business goals to drive organizational scalability and efficiency. • Built and grew a highly efficient and cohesive team from 11 to 37 dedicated staff members, overseeing their performance, professional growth, and development. Maintained a staff retention rate of 92%, implementing employee engagement initiatives, fostering a positive work culture, and providing opportunities for professional growth and development. • Served as a key driver of Actionstep\'s cultural ambassadorship following an acquisition, ensuring a smooth integration and alignment of cultures between the acquired company and Actionstep. Preserved and enhanced Actionstep\'s unique company culture while fostering collaboration and synergy. • Collaborated closely with cross-functional teams, including Product Engineering, to drive improvements based on customer feedback and ensure the delivery of high-quality solutions and services. • Established and led a customer success team, support team, enablement team, and services team to deliver comprehensive support and value to global customer base. • Successfully managed $20 million in annual revenue and over 2,800 customers, maintaining customer churn at 4% through proactive customer success initiatives and diligent account management. • Managed the Global Customer function as part of Actionstep\'s Executive Team, actively contributing to strategic decision-making and driving collaborative results to achieve overall company goals and initiatives.
Education
Bennington College
Bachelor of Arts (B.A.)
1997 — 2001
Skills
- Email Marketing
- Customer Satisfaction
- Strategic Partnerships
- Software as a Service (Saas)
- Project Management
- Team Leadership
- Product Management
- Management
- E-Commerce
- Strategic Leadership
- Relationship Management
- Saas
- Analytics
- Start-Ups
- Client Services
- Lead Generation
- Crm
- Account Management
- Digital Marketing
- Cross-Functional Team Leadership
- Consulting
- Leadership
- Salesforce.com
- Strategy
- Customer Relationship Management (Crm)
- Online Marketing
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