Daniel K.
Customer Success Manager | 9+ Years of Experience in SaaS
- Role
- Senior Customer Success Manager at Userpilot
- Location
- Columbia, SC, US
- LinkedIn followers
- 500 followers
Experience
Senior Customer Success Manager
Jul 2025 — Present
Own an enterprise and mid-market portfolio, ensuring retention, growth, and long-term partnership through proactive engagement and success planning•Own full-cycle renewals for enterprise and mid-market accounts, collaborating closely with Sales to identify upsell and add-on opportunities, ensuring contract success, revenue growth, and long-term customer retention•Lead QBRs to accelerate time-to-value, expand adoption of key features, and align customer goals to measurable ROI that drives renewal and expansion outcomes•Monitor health scores, usage analytics, and risk signals to reduce churn and protect NRR/GRR; collaborate with Sales, Product, and Support to resolve escalations, remove adoption blockers, & influence roadmap priorities•Help develop scalable education and enablement resources, including training resources, playbooks, and internal knowledge-sharing that elevate the customer experience, improve operational efficiency, and strengthen advocacy efforts•Built upon Customer Success Manager responsibilities
Education
DePaul University
Bachelor of Arts, Digital Cinema Production
Harper College
Gen Ed
Linköping University
Bachelor of Science, International Business Administration and Management
ESCE International Business School
International Business Administration and Management
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