Daniel Kasper
Senior Director Customer Success Dach @Workday
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WORK HISTORY
Senior Director Customer Success Dach @Workday
Munich, DE
Leading Workday\'s customer success strategy across the DACH region, driving adoption, retention, and growth for enterprise clients- Building and developing high-performing customer success teams, mentoring them to deliver exceptional value to customers- Cultivating strong executive relationships with Workday\'s key DACH customers, acting as a trusted advisor to ensure their success- Maximizing customer value and adoption of Workday solutions, ensuring clients achieve optimal ROI- Proactively mitigating churn risks and driving renewals, securing long-term customer satisfaction and partnerships- Fostering critical cross-functional collaboration within Workday to ensure a seamless and positive customer journey- Leveraging data and insights for strategic decision-making, improving customer outcomes and regional performance- Identifying and supporting upsell and cross-sell opportunities within existing accounts, contributing to Workday\'s growth.
EDUCATION
University of Cologne
Certificate, Summer University - From Innovative Ideas to Successful Products
Baden-Wuerttemberg Cooperative State University (DHBW)
Diploma (equivalent to Master), Economics, Banking and Financial Management
SKILLS
ABOUT DANIEL KASPER
Growth-focused Director with 15+ years’ experience in B2B SaaS and digital transformation. Proven success in leading cross-functional teams, driving customer retention, and scaling success operations across the DACH region. Passionate about strategic leadership and long-term client partnerships.
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