Daniel Kang
Lead IT Systems Engineer | Team Management, ITSM, IT Support Management
- Role
- Lead Information Technology Specialist at Mizuho
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Daniel Kang
A good manager doesn’t fire people. He hires and inspires people.people, Ryan.and…
Experience
Lead Information Technology Specialist
Sep 2019 — Present · Los Angeles, CA, US
Consult and work with Mizuho Americas IT Directors, SVP, and VPs as site-lead for multiple satellite branches to Plan, coordinate, deploy & maintain IT hardware and software and manage support for end users.• Assist with asset management and secure disposal projects adhering to NIST 880 security best practices.• On-site and Remote LVL2/3 support for users utilizing SCCM, Active Directory, vSphere, vCenter, Airwatch (Workspace One), and others.• Manage IT support engineers and service desk for process improvement; improving ticket SLA management and improving ticket resolution time via ServiceNow.• Serve as escalation point for lvl 1 support, and manage and coordinate lvl 2 support engineers including hiring, training, and management.• white-glove support for VIP, executives, and high priority end-users for support and break-fix support.• go-to lead point of contact for MacOS, iOS (Apple) support.
Education
Glendale High School
High School Diploma
Glendale Community College
Associate of Arts (AA), Psychology, English
2001 — 2004
Skills
- Event Planning
- Targeted Advertising
- Crm
- Hootsuite
- Online Marketing
- Adobe Creative Suite
- Customer Retention
- Customer Service
- Color Psychology
- Experiential Events
- Project Management
- Go-to-Market Strategy
- Computer Hardware
- Brand Marketing
- Applied Behavior Analysis
- Integrated Marketing
- Technology
- Social Media
- Brand Management
- Cross-Functional Team Leadership
- Music
- Competitive Intelligence
- Community Engagement
- Marketing Strategy
- Business Development
- Digital Marketing
- Strategic Planning
- Computer Repair
- Html
- Analytics
- Advertising
- Autism Spectrum Disorders
- Strategic Partnerships
- Strategy
- Market Analysis
- Email Marketing
- Management
- Team Building
- Product Marketing
- Multimedia
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