Dan Howard

About Dan Howard

Experienced medical device Technical Customer Support Specialist. Specialties:…

Experience

1. Senior Technical Support Engineer

   Johnson & Johnson MedTech

   Oct 2023 — Present · Cincinnati, OH, US

   Responsible for providing outstanding customer service to Ethicon customers for the Energy and NeuWave platforms. Lead trainer both for internal products and process training, handle escalated or complex customer inquiries or situations, and assist in development, maintenance and reporting of department metrics. Process and departmental subject matter expert to cross-functional partners and projects, representing the team or delegating to other team members as needed.

Education

• Thomas More University

  Bachelor of Arts (B.A.), Business Administration

  2009 — 2012

• Buckeye South High School

  Diploma, General

  1981 — 1984

• Ivy Tech Community College

  Electronics

  2004 — 2005

• Indiana Wesleyan University

  AS, General Studies

  2006 — 2008

Skills

• Quality System
• V&V
• Sales Operations
• Biomedical Engineering
• Troubleshooting
• Customer Service
• Design Control
• Medical Devices
• Hard Worker
• Operating Room
• Capa
• Teamwork
• Leadership
• Market Development
• Complaint Management
• Fda
• Business Acumen
• Product Development
• Callcenter
• Time Management
• Call Center
• Iso 13485
• Ccpulse+
• Strategic Thinking
• Validation
• Healthcare
• Call Centers
• Electronics
• Hospitals
• Surgical Instruments
• Management
• Hardware Diagnostics
• Technical Aptitude
• Field Service
• Achieving Results
• Continuous Improvement
• Surgeons
• Process Improvement
• Technical Support
• Customer Satisfaction