Daniel Guttormson
Emergency Communications Advocate | Public Safety Innovator
- Role
- Customer Success Manager at Smart Response Technologies
- Location
- Fort Collins, US
- LinkedIn followers
- 500 followers
About Daniel Guttormson
Public safety executive with 10+ years of experience leading complex emergency…
Experience
Customer Success Manager
Dec 2024 — Present
As Customer Success Manager at Smart Response Technologies, I guide public safety clients through the entire lifecycle of our AI-powered solutions - from initial discovery and onboarding through implementation, optimization, and long-term adoption. I leverage my deep background in emergency communications and public safety technology to ensure our solutions deliver measurable impact for agencies and the communities they serve.In addition to client leadership, I serve as a product expert and public spokesperson for our integrated public safety AI platform (Prizym), representing the solution in industry forums, market outreach, and investor relations. I actively collaborate with company leadership on strategic planning, partnerships, and fundraising initiatives - helping shape the future direction of Smart Response Technologies.Key focus areas- Trusted advisor to public safety clients, ensuring operational success and continuous improvement- Spokesperson for PRIZYM and AI-driven public safety innovations- Contributor to investor relations and company growth strategy- Voice-of-customer lead, driving actionable insights to product and engineering teams- Cross-functional collaborator across sales, marketing, product, and executive leadership
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