Daniel Gruner

About Daniel Gruner

I see Customer Success as more than relationship management — it’s a direct lever for revenue health and business growth. My approach blends commercial instinct with a builder’s mindset: I’m drawn to building the systems and frameworks that help customers realize measurable value, not just use a product.With 6 years in complex SaaS environments, I’ve worked across the full arc of the customer relationship — from driving adoption and executive alignment to owning renewals, forecasting, and multi-year contract negotiations. Working with clients across the Digital, Mid Market, and Enterprise segments has given me a front row seat to the unique needs of each client type when accelerating time to value.A few things I’m proud of: scaling a Digital CS program from scratch for customers, re-engineering an EBR process to shift conversations and metrics to showcase real ROI, and managing enterprise portfolios where compliance and governance were as important as outcomes.At the core, I care about one thing: making sure every customer has a clear business case for the partnership — and the operational support to actually achieve

Experience

1. Enterprise Technical Account Manager

   Rippling

   Apr 2026 — Present

Education

• University of Louisiana at Lafayette

  Master of Business Administration - MBA

  2017 — 2019

• Southeastern Louisiana University

  Bachelor of Arts (B.A.), Management - International Concentration, Minor in Marketing

  2013 — 2017