Daniel Grundy

Uk & i Customer Journey Manager @Flutter Entertainment

Manchester, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Jan 2024 — Present

Uk & i Customer Journey Manager @Flutter Entertainment

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EDUCATION

N/A

The University of Bolton

Bachelor of Arts - BA, Business Administration and Management, General

SKILLS

AnalysisStakeholder ManagementTeam LeadershipCustomer ExperienceSalesRisk ManagementTeam ManagementProcess ImprovementCall CentersBusiness AnalysisBusiness Process ImprovementRelationship ManagementRequirements GatheringInsuranceSales ManagementStrategyChange ManagementCoachingGeneral InsurancePerformance ManagementCrm

ABOUT DANIEL GRUNDY

Over 20 years experience managing and improving CX across contact centres and digital journeys.Successfully delivering change & transformation, performance improvement and control working with internal teams and partners across multiple sites, teams and countries. Always looking to reduce customer effort through being curious and relentless.Supporting people to be their best is what motivates me as through strong relationships you create passionate and brilliant teams.

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