Daniel Gonzalez

Experience

1. Application Support Analyst

   California Earthquake Authority

   Nov 2023 — Present · Sacramento, CA, US

   As an Application Support Analyst I am the technical and business function liaison between the CEA and Participating Insurer (PI). The role of the Pl Application Support Analyst is to assure that the Pl has the tools and technology to successfully process, manage, and administer CEA polices and associated claims by:• Administrating all CEA production applications and tools offered to PIs.(Diamond by Insuresoft, Service Now, AD Manager)• Act as liaison between PI’s and various 3rd party software vendors to insure applications are functioning as intended and presenting enhancement requests when needed.• Provide support, issue analysis, and incoming ticket triage for all CEA PIs.• Create power point presentations and present current case statuses to PI’s and stakeholders on a monthlybasis.• Insure daily XML data files are received and properly imported into MS SQL environments andvalidated.• Create and maintain ad hoc SQL queries for troubleshooting various data related issues that arise andensuring outbound deliverables were properly generated.• Provide quality assurance for proposed modifications.• Handle after-hours on-call duties, generally once a month.

Skills

• Sql
• Business Development
• Digital Marketing
• Sales Management
• Android
• Ios
• Social Media
• Technical Support
• Lead Generation
• Microsoft Sql Server
• Marketing Strategy
• Sem
• Product Marketing
• Social Media Marketing
• Windows
• Wireless Networking
• Entrepreneurship
• Online Marketing
• Os X
• Online Advertising
• Account Management
• Microsoft Office
• Sales
• Email Marketing
• Digital Strategy
• New Business Development